Refund Policy
Effective Date: Thursday, 04 April 2025
At UAESA (Pty) Ltd, we pride ourselves on providing trusted and transparent tax consulting services tailored to our clients’ needs. We understand that circumstances may occasionally require a refund, and this policy outlines the terms, eligibility, and procedures for requesting and processing such refunds.
This Refund Policy outlines the terms under which UAESA (Pty) Ltd processes requests for refunds for services rendered. By engaging our services, you agree to the terms outlined in this policy.
Refunds are only considered for services that have not yet been processed or submitted to any third party (e.g., CIPC, SARS, etc.). If a service has already commenced or documents have been submitted on your behalf, you may not be eligible for a refund.
All refund requests must be submitted in writing via email to sales@uaesa.co.za within 7 days of payment. Please include your full name, reference number, payment date, and reason for the refund request.
Once a refund request is received, we will investigate and notify you of the approval or rejection of your refund within 5 business days. Approved refunds will be processed within 7–10 business days and returned via the original payment method unless otherwise arranged.
The following services are non-refundable once processing has begun: Company Registrations, Tax Registrations, Compliance Document Requests, and any government submission fees. This includes delays caused by third-party entities outside of UAESA’s control.
If you believe you were charged in error or made a duplicate payment, please notify us immediately. If verified, we will issue a full refund of the duplicate or erroneous payment.
If you disagree with our refund decision, you may escalate the matter by submitting a formal complaint to pp@uaesa.co.za. We aim to resolve all disputes professionally and in accordance with consumer protection laws.
UAESA (Pty) Ltd reserves the right to update this refund policy at any time. Any changes will be posted on our website. Continued use of our services after updates constitutes acceptance of the revised terms.
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