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1. DEFINITIONS AND INTERPRETATION

In this Agreement, unless the context otherwise requires, the following terms shall bear the meanings assigned to them below. The Enterprise is a company as defined in the Companies Act, 2008 (Act No. 71 of 2008), and all references to "company", "director", "shareholder", and "registration" shall be construed in accordance with that Act.

• "Agreement" means these Terms and Conditions, together with any attached schedules, proposals, or order forms accepted by the Enterprise.
• "Business Day" means any day other than a Saturday, Sunday, or public holiday in the Republic of South Africa.
• "Client" or "Enterprise" means {uaesa_enterprise_name}, a company duly registered under the laws of South Africa with registration number {uaesa_registration_number}, represented by its director {uaesa_director_name} {uaesa_director_surname}.
• "Confidential Information" means all information disclosed by one party to the other, whether orally or in writing, that is designated as confidential or that reasonably should be considered confidential.
• "Fees" means the charges payable by the Enterprise for the Service as set out in the proposal or quotation.
• "Parties" means UAESA (Pty) Ltd and the Enterprise collectively.
• "Service" means the specific service described in Clause 2 below.
• "UAESA" means UAESA (Pty) Ltd, a company duly incorporated under the laws of South Africa with registration number 2011/144689/07.
• "uWallat" means the electronic wallet system operated by UAESA for client account management and payments.

Headings are for convenience only and do not affect interpretation. Words importing the singular shall include the plural and vice versa.

2. SERVICE DESCRIPTION AND SCOPE

UAESA (Pty) Ltd agrees to provide the Enterprise with the following Service: VAT Registration (VAT101).

Product/Service Details:

Name: VAT Registration (VAT101)

Price: R2795,00

Description: [bold_timeline id="6175"] Important Notice: South African Revenue Service (SARS) turnaround times vary depending on their workload. Consequently, we sometimes experience delays with the Registering a New Cross-Border Permits. Although the process has certainly become easier and shorter, Cross-Border Permits can take up to 1-3 Weeks.

The scope of the Service is as described in the proposal or statement of work attached to this Agreement. Any additional services requested by the Enterprise shall be subject to a separate quotation and agreement.

UAESA shall perform the Service with reasonable skill and care, in accordance with applicable industry standards and legal requirements.

3. OBLIGATIONS OF THE ENTERPRISE

The Enterprise (represented by {uaesa_director_name} {uaesa_director_surname}) shall:

• Provide all necessary information, documentation, and access required for UAESA to perform the Service in a timely manner.
• Ensure that all information provided is accurate, complete, and not misleading.
• Cooperate with UAESA and respond to reasonable requests within the specified timeframes.
• Obtain all necessary consents, licenses, and permissions required for UAESA to provide the Service, including but not limited to data protection consents in terms of the Protection of Personal Information Act, 2013 (Act No. 4 of 2013).
• Indemnify UAESA against any losses, claims, or damages arising from the Enterprise's failure to fulfil these obligations.

3A. INFORMATION ACCURACY & LIABILITY DISCLAIMER

3A.1. Responsibility for Information Provided

The Enterprise (being {uaesa_enterprise_name}) acknowledges and agrees that it is solely responsible for the accuracy, completeness, and truthfulness of all information, documents, and data provided to UAESA for the purpose of rendering the Service. This obligation is consistent with the Consumer Protection Act, 2008 (Act No. 68 of 2008), which imposes a duty on consumers to provide accurate information and prohibits misleading representations.

3A.2. No Liability for Incorrect Information

UAESA shall not be held liable, responsible, or accountable for any loss, damage, claim, penalty, or adverse consequence arising from or relating to incorrect, incomplete, inaccurate, or misleading information provided by the Enterprise.

3A.3. Refund Policy for Information Errors

No refund shall be provided in respect of any Fees paid for the Service if the Service has been rendered based on incorrect information provided by the Enterprise.

3A.4. Refund Due to UAESA Error

Notwithstanding the above, should UAESA make an error in the execution of the Service that is directly attributable to the negligence or oversight of UAESA (and not due to incorrect information provided by the Enterprise), the Enterprise shall be entitled to a full refund of the Fees paid for the affected Service, in accordance with the Consumer Protection Act, 2008 (Act No. 68 of 2008), provided that:

• The error is reported to UAESA in writing within 14 (fourteen) days of becoming aware of the error;
• UAESA is given a reasonable opportunity to investigate and rectify the error;
• The error is confirmed by UAESA to be its own fault.

3A.5. Correction of Errors

If UAESA identifies an error caused by incorrect information provided by the Enterprise, UAESA reserves the right to charge additional Fees for the time and resources required to correct the error and re-perform the Service.

3B. CONFIDENTIALITY & DATA PROTECTION

3B.1. Non-Disclosure of Client Information

UAESA undertakes to keep all information provided by the Enterprise strictly confidential. UAESA shall not share, sell, rent, or otherwise disclose any personal or business information of the Enterprise to any third party, except:

• Where required by law or by a court order;
• Where necessary to perform the Service (e.g., submitting applications to regulatory authorities such as CIPC, SARS, or other government bodies);
• With the explicit written consent of the Enterprise.

3B.2. Protection of Personal Information

UAESA processes client and employee information in accordance with the Protection of Personal Information Act, 2013 (Act No. 4 of 2013). UAESA shall implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or destruction, as required by section 19 of that Act.

3B.3. Client Responsibility for Consents

The Enterprise acknowledges that it is responsible for obtaining all necessary consents from third parties (including employees, shareholders, and other individuals) for UAESA to process any personal data on its behalf, in accordance with the Protection of Personal Information Act, 2013 (Act No. 4 of 2013).

3C. COMMUNICATION AND CONTACT

All formal communications, notices, and legal correspondence between the Parties shall be conducted in writing and sent to the addresses specified below. Electronic communications shall be governed by the Electronic Communications and Transactions Act, 2002 (Act No. 25 of 2002).

For efficiency, responsiveness, and speed of service delivery, the Enterprise acknowledges and agrees that the majority of routine operational communications — including service updates, document requests, application progress reports, and general correspondence — will be conducted via WhatsApp and email. The Enterprise consents to receiving such communications through these channels and undertakes to monitor its registered email address and WhatsApp number on a regular basis. Formal legal notices that require proof of delivery shall additionally be dispatched in writing in accordance with the provisions of this Clause.

Notices shall be deemed received on the day of delivery if delivered by hand, on the 3rd Business Day after posting, or on the day of sending if by email or WhatsApp (provided no delivery failure notification is received).

4. PAYMENT TERMS (uWallat, PayFast & Invoicing)

All payment obligations and credit facilities shall be governed by the National Credit Act, 2005 (Act No. 34 of 2005) where applicable, and all tax-related invoicing shall comply with the Tax Administration Act, 2011 (Act No. 28 of 2011). The Enterprise acknowledges and agrees that all Fees payable in terms of this Agreement shall be settled through one or more of the payment channels specified below.

Accepted Payment Methods:

• uWallat Balance Requirement: The Service will only be performed if the Enterprise has sufficient funds available in its uWallat account. The Enterprise shall ensure that its uWallat balance covers the full Fees before the Service commences. If the balance is insufficient, UAESA reserves the right to postpone or cancel the Service until the balance is topped up.
• PayFast: All recurring subscription payments and, where applicable, once-off purchases, are processed securely through PayFast. The Enterprise authorises UAESA to collect subscription fees on a recurring basis via the PayFast gateway in accordance with the mandate provided at checkout.
• Electronic Funds Transfer (EFT): Direct bank transfers may be made into the designated UAESA bank account as reflected on the invoice.
• Direct ATM Deposit: The Enterprise may settle invoices by making a direct cash deposit at any ATM into the UAESA bank account specified on the invoice. A proof of payment must be submitted to pop@uaesa.co.za for reconciliation.
• FNB eWallet: Payment may be made via FNB eWallet to the registered UAESA mobile number, subject to prior arrangement and confirmation of the applicable transaction limits.
• PayShap: Payment may be made using the PayShap real-time payment service, subject to the transaction limits and rules prescribed by the participating banks.

Invoicing and Settlement:

• Invoice Issuance: An invoice will be issued upon acceptance of this Agreement and prior to the delivery of the Service. Where a uWallat account is active, the invoice will be debited directly from that account.
• Immediate Settlement: Once the invoice is issued and the application or order is complete, the payment must be settled immediately (within 24 hours) from the uWallat balance or via one of the alternative accepted payment methods listed above.
• Overdue Payments: If payment is not received by the due date, UAESA reserves the right to:
  • Suspend the Service until full payment is received;
  • Charge interest on overdue amounts at a rate of 2% per month, compounded monthly, or the maximum rate permitted by law, subject to the National Credit Act, 2005 (Act No. 34 of 2005);
  • Recover all reasonable collection costs, including legal fees.
• All Fees are exclusive of Value-Added Tax (VAT) and any other applicable taxes, which shall be added to invoices at the statutory rate in accordance with the Tax Administration Act, 2011 (Act No. 28 of 2011).

Payment Queries: For all payment-related queries, proof of payment submissions, or clarifications regarding any accepted payment method, please contact UAESA at pop@uaesa.co.za or via WhatsApp on 073 007 0000.

5. REFUND AND CANCELLATION POLICY (Services)

5.1 Services

All refunds and cancellations for services are governed by the Consumer Protection Act, 2008 (Act No. 68 of 2008), which grants consumers the right to cancel agreements under certain circumstances.

• Cancellation Period: The Enterprise may cancel the Service within 24 (twenty-four) hours of placing the order, provided that no work has commenced and no application has been submitted on behalf of the Enterprise.
• Full Refund (Work Not Commenced): If the Enterprise cancels within the 24-hour period and no work has commenced or application has been submitted, a 100% refund of the total Fees will be issued within 14 (fourteen) Business Days.
• Partial Refund (Work Commenced): If the Enterprise cancels the Service after work has commenced but before the final submission, a partial refund may be granted at UAESA's sole discretion, less any costs already incurred, including but not limited to:
  • Administrative and processing fees;
  • Third-party costs (e.g., government filing fees, expert consultations);
  • Proportional payment for work already performed (calculated on an hourly or pro-rata basis).
• No Refund (After Submission): Once the Service has been delivered, submitted, or performed (including but not limited to applications submitted to any regulatory authority, government body, or third party), no refund will be provided, regardless of the outcome. This includes situations where the application is declined, rejected, or delayed by the relevant authority, as the Service has been rendered in full.
• Cancellation Fees: In all cases, UAESA reserves the right to retain a cancellation fee not exceeding 20% of the total Fees to cover administrative and processing costs, subject to the reasonableness requirements of the Consumer Protection Act, 2008 (Act No. 68 of 2008).

5.2 General Provisions

• Force Majeure: If UAESA is unable to deliver the Service due to an event beyond its reasonable control, the Enterprise shall be entitled to a full refund of any prepaid Fees that have not been applied to third-party costs.
• Refund Processing: All refunds will be processed using the original payment method within 14 (fourteen) Business Days of the cancellation confirmation.
• Refund Rejection: UAESA reserves the right to reject any refund request that does not comply with the terms set out in this Clause 5. In such cases, the Enterprise will be notified in writing with reasons for the rejection.

6. WARRANTIES AND REPRESENTATIONS

All warranties and representations in this Agreement are subject to the Consumer Protection Act, 2008 (Act No. 68 of 2008), which provides for implied warranties of quality and fitness for purpose that cannot be excluded.

UAESA warrants that:

• It has the necessary expertise, qualifications, and resources to provide the Service.
• The Service shall be performed with due diligence and in accordance with professional standards.
• It shall comply with all applicable laws and regulations in providing the Service.

The Enterprise warrants that:

• It has the authority to enter into this Agreement and to bind the entity it represents.
• All information provided to UAESA is true, accurate, and complete.
• It shall not use the Service for any unlawful or fraudulent purpose.

Except as expressly stated in this Agreement or as required by the Consumer Protection Act, 2008 (Act No. 68 of 2008), all other warranties, whether express or implied, are excluded to the fullest extent permitted by law.

7. LIABILITY AND INDEMNITY

Nothing in this Clause shall limit or exclude any liability that cannot be limited or excluded under the Consumer Protection Act, 2008 (Act No. 68 of 2008).

• Limitation of Liability: To the maximum extent permitted by law, UAESA's aggregate liability under this Agreement, whether in contract, tort (including negligence), or otherwise, shall be limited to the total Fees paid by the Enterprise for the Service in the 12 months preceding the event giving rise to the claim.
• Exclusions: UAESA shall not be liable for any indirect, consequential, or special loss or damage, including loss of profits, business, or goodwill, save where such exclusion is prohibited by the Consumer Protection Act, 2008 (Act No. 68 of 2008).
• Indemnity: The Enterprise indemnifies and holds UAESA harmless against all claims, damages, costs, and expenses arising from its breach of this Agreement or its use of the Service in an unauthorised or negligent manner.

8. CONFIDENTIALITY

Each party agrees to keep confidential all Confidential Information of the other party and shall not disclose it to any third party without the prior written consent of the disclosing party, except as required by law or as necessary to perform the Service. This obligation shall survive the termination of this Agreement. All personal information processed under this Agreement shall be handled in accordance with the Protection of Personal Information Act, 2013 (Act No. 4 of 2013).

9. FORCE MAJEURE

Neither party shall be liable for any failure or delay in performing its obligations under this Agreement if such failure or delay is caused by an event beyond its reasonable control, including but not limited to acts of God, war, terrorism, strikes, lockouts, government action, epidemics, or failure of telecommunications or power supply.

10. DATA PROTECTION AND PRIVACY

UAESA processes client and employee information in accordance with the Protection of Personal Information Act, 2013 (Act No. 4 of 2013). UAESA shall implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or destruction, as required by section 19 of that Act. The Enterprise acknowledges that it is responsible for obtaining all necessary consents for UAESA to process personal data on its behalf, as contemplated in section 11 of the Protection of Personal Information Act, 2013 (Act No. 4 of 2013).

11. TERMINATION

• Termination for Convenience: Either party may terminate this Agreement by giving 30 (thirty) calendar days' prior written notice to the other party, subject to the cancellation provisions of the Consumer Protection Act, 2008 (Act No. 68 of 2008) where applicable.
• Termination for Cause: UAESA may terminate this Agreement immediately by written notice if the Enterprise fails to pay any amount due or commits a material breach and fails to remedy it within 7 (seven) days of receiving written notice.
• Consequences of Termination: Upon termination, the Enterprise shall pay all outstanding Fees for Services rendered up to the date of termination. Provisions that by their nature survive termination (such as confidentiality, indemnity, and limitation of liability) shall continue in full force.

12. DISPUTE RESOLUTION

Any dispute arising out of or in connection with this Agreement shall be resolved as follows:

• Negotiation: The parties shall first attempt to resolve the dispute through good faith negotiations between their respective senior representatives.
• Mediation: If the dispute is not resolved within 10 (ten) Business Days, the parties shall submit the dispute to mediation by an independent mediator agreed upon by both parties.
• Arbitration: If mediation fails, the dispute shall be finally resolved by arbitration in accordance with the rules of the Arbitration Foundation of South Africa (AFSA), and the Arbitration Act, 1965 (Act No. 42 of 1965) where applicable. The arbitration shall be held in Johannesburg, South Africa, and the language shall be English. The decision of the arbitrator shall be final and binding.

13. GOVERNING LAW AND JURISDICTION

This Agreement and any non-contractual obligations arising from it shall be governed by and construed in accordance with the laws of the Republic of South Africa. The parties irrevocably submit to the exclusive jurisdiction of the courts of South Africa for any matters not subject to arbitration.

14. ENTIRE AGREEMENT AND AMENDMENTS

This Agreement constitutes the entire agreement between the parties with respect to its subject matter and supersedes all prior agreements, representations, and understandings. No amendment or variation of this Agreement shall be effective unless in writing and signed by both parties.

15. NOTICES

All notices shall be in writing and delivered to the addresses specified in Clause 3C. Electronic notices shall be governed by the Electronic Communications and Transactions Act, 2002 (Act No. 25 of 2002). Notices shall be deemed received on the day of delivery if delivered by hand, on the 3rd Business Day after posting, or on the day of sending if by email (provided no delivery failure notification is received).

16. SEVERABILITY

If any provision of this Agreement is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect, and the invalid or unenforceable provision shall be replaced by a valid and enforceable provision that most closely achieves the original intent.

17. WAIVER

No failure or delay by either party in exercising any right or remedy under this Agreement shall operate as a waiver thereof, nor shall any single or partial exercise of any right or remedy preclude any further exercise thereof.

18. ELECTRONIC ACCEPTANCE

By proceeding with the Service, the Enterprise (represented by {uaesa_director_name} {uaesa_director_surname}) acknowledges that it has read, understood, and agrees to be bound by these Terms and Conditions. The Enterprise agrees that its electronic acceptance shall have the same legal effect as a handwritten signature, in accordance with the Electronic Communications and Transactions Act, 2002 (Act No. 25 of 2002), and specifically section 11 thereof, which provides for the legal recognition of data messages.

This electronic acceptance is executed by {uaesa_director_name} {uaesa_director_surname} on Friday, 18 September 2026 12:10 pm from IP address 216.73.217.113.

19. PROFESSIONAL CONSULTANTS, QUALIFICATIONS & REGULATORY REGISTRATIONS

This Clause 19 applies to all professional consulting, advisory, tax, accounting, company-secretarial, fiduciary, and compliance services rendered by UAESA to the Enterprise through its qualified consultants, whether such services are performed in-house or through associated professionals engaged by UAESA.

19.1. Professional Consultants

UAESA renders its professional services through a team of qualified, experienced, and continuously assessed Consultants who hold relevant tertiary qualifications and recognised professional designations. All Consultants are subject to the applicable professional codes of conduct, ethical standards, and regulatory oversight of their respective professional bodies and, where applicable, statutory regulators.

19.2. Professional Body Registrations

UAESA's Consultants are registered with, and are members in good standing of, one or more of the following recognised South African professional bodies, as applicable to their individual fields of expertise:

• SAICA — South African Institute of Chartered Accountants — Chartered Accountants (CA(SA));
• SAIPA — South African Institute of Professional Accountants — Professional Accountants (SA), Accounting Officers;
• SAIT — South African Institute of Tax Professionals — Tax Practitioners, Tax Technicians, and Tax Advisors;
• CGISA — Chartered Governance Institute of Southern Africa — Chartered Secretaries, Chartered Governance Professionals;
• FISA — Fiduciary Institute of Southern Africa — Fiduciary Practitioners, Trust and Estate Specialists.

Where the Enterprise's Service involves specialised fields, UAESA may also engage Consultants registered with the IRBA (Independent Regulatory Board for Auditors), the FSCA (Financial Sector Conduct Authority), the IoDSA (Institute of Directors South Africa), the SABPP (South African Board for People Practices), the LPC (Legal Practice Council), or any other recognised professional or statutory body.

19.3. Professional Standards & Codes of Ethics

All Consultants adhere to the codes of ethics, professional standards, and technical pronouncements of their respective professional bodies, as well as applicable international standards, including (where relevant) IFRS, IFRS for SMEs, International Standards on Auditing (ISA), and the International Code of Ethics for Professional Accountants issued by the International Ethics Standards Board for Accountants (IESBA). Consultants shall at all times act with integrity, objectivity, professional competence, due care, confidentiality, and professional behaviour.

19.4. Continuing Professional Development (CPD)

UAESA ensures that its Consultants meet the Continuing Professional Development (CPD) requirements prescribed by their respective professional bodies. Consultants undertake ongoing training, technical updates, and skills development to remain current with legislative changes, regulatory requirements, and best-practice standards applicable to the Services rendered.

19.5. Independence & Objectivity

Consultants shall remain independent and objective in the rendering of professional Services, free from any conflict of interest, bias, or undue influence. Where a conflict of interest arises, UAESA shall disclose the matter to the Enterprise in writing and take reasonable steps to mitigate or manage the conflict in accordance with the applicable professional code and applicable legislation.

19.6. Confidentiality & Professional Privilege

Consultants are bound by professional confidentiality obligations extending beyond those set out in Clause 8 (Confidentiality). Information disclosed to a Consultant in the course of a professional engagement shall be treated as confidential and shall not be disclosed without the Enterprise's consent, save where disclosure is required by law, by a court order, by a regulator, or by the applicable professional body's disciplinary processes.

19.7. Professional Indemnity Insurance

UAESA maintains professional indemnity insurance cover in respect of the professional Services rendered by its Consultants, in accordance with industry norms. Details of the cover — including insurer, policy number, and cover limits — shall be made available to the Enterprise upon reasonable written request, subject to the insurer's confidentiality requirements and the Enterprise's legitimate interest in the engagement.

19.8. Regulatory Oversight

UAESA and its Consultants are subject to the regulatory oversight of their respective professional bodies and statutory regulators, including (as applicable) SAICA